Diagnodesk is built around a simple idea: run once, report, leave. This policy explains exactly what data the Diagnodesk client and dashboard collect, why, and what we do (and don't do) with it.
01Who we are
Diagnodesk LLC ("Diagnodesk," "we," "us") is a New Jersey limited liability company with offices at 99 Wall Street, #1717, New York, NY 10005. We operate the Diagnodesk website, dashboard, and desktop client (collectively, the "Service").
For purposes of GDPR, Diagnodesk is the data controller for personal data submitted directly to our website and dashboard, and a data processor for diagnostic data your employer asks the client to collect from a hire's machine.
02What we collect
From you (the IT or People Ops user)
- Account info: name, work email, company, role.
- Billing info: handled by our payment processor; we receive the last 4 digits, brand, and country of the card. We never see the full number.
- Usage logs: IP address, browser, pages visited, timestamps, anonymized analytics events.
From the new hire who runs the client
The desktop client runs once on the hire's machine, with their consent, and reads:
| Category | Examples |
|---|---|
| Hardware | Model, CPU, RAM, disk size, free disk, battery health |
| OS | Operating system, version, locale, timezone |
| Network | Connection type, public IP, DNS reachability, throughput sample |
| Security posture | Disk encryption status, firewall status, OS update status, screen-lock policy |
| Required tools | Whether each app on your team's check list is installed and at the required version |
| Identity (optional) | Hire's name and email, only if your team pre-fills the check link |
03How we use it
- Provide the Service (deliver readiness reports, surface remediation steps, send notification emails).
- Operate, maintain, and improve the Service (debug errors, monitor performance, plan capacity).
- Communicate with you about your account, security alerts, and material product changes.
- Comply with legal obligations and enforce our Terms.
We do not sell personal data. We do not use diagnostic data for advertising. We do not train machine-learning models on customer data without explicit, separate consent.
05How long we keep it
- Readiness reports: retained for 90 days by default, then automatically deleted. Paid plans can configure 7 to 365 days.
- Account data: retained while your account is active and for 30 days after cancellation, then deleted or anonymized.
- Billing records: retained for 7 years to meet tax and accounting obligations.
- Server logs: retained for 30 days.
06Your rights
Depending on where you live, you may have the right to access, correct, delete, port, or restrict processing of your personal data, and to object to certain processing. California residents have additional rights under the CCPA, including the right to know what we collect and the right to opt out of "sale" or "sharing" (we do neither).
To exercise any of these rights, email support@diagnodesk.com. We will respond within 30 days. We will not discriminate against you for exercising a privacy right.
07Security
We protect data with HTTPS in transit and AES-256 at rest, role-based access controls, audit logging, and an annually reviewed access policy. The desktop client is code-signed and notarized, runs without elevated privileges, and uploads results over an authenticated TLS session.
No system is perfectly secure. If we discover a breach affecting your data, we will notify you and the appropriate regulators within the timeframes required by law.
08Children
The Service is intended for businesses and is not directed to anyone under 16. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will delete it.
09Changes
We may update this policy. If changes are material, we will notify account owners by email at least 14 days before the change takes effect. Continued use of the Service after the effective date means you accept the updated policy.
10Contact
Privacy questions, requests, or complaints:
Diagnodesk LLC
99 Wall Street, #1717
New York, NY 10005
support@diagnodesk.com